Terms & Conditions

1. Scope of Application

These Terms and Conditions (T&Cs) apply to all contracts concluded via the Hound District online shop (hereinafter “Seller”) with consumers (hereinafter “Buyer”). A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

2. Provider

Hound District (Graphis e.U.)
Tjaša Zornik

Address:
Adonisweg 11/3,
1220 Vienna, Austria

FN: 506955y
VAT Nr: ATU74776913

Contact info:
[email protected] 
+43 678 1278426

Hound District (Graphis e.U.) is a small business operating under the Kleinunternehmerregelung as per § 6 Abs 1 Z 27 of the Austrian Value Added Tax Act (Umsatzsteuergesetz). Consequently, no value-added tax is charged on our products or services, and invoices will not display VAT.

3. Product Description

We handcraft unique dog clothes and accessories in Vienna. The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalog.

4. Contract Formation

  • The Buyer can select products from the Seller’s range and collect them in a so-called shopping cart via the “Add to Cart” button.
  • Before completing the order, the Buyer has the opportunity to review and, if necessary, correct all information.
  • By clicking the “Order with obligation to pay” button, the Buyer submits a binding offer to purchase the goods in the shopping cart.
  • The Seller immediately confirms receipt of the order by email (order confirmation). This order confirmation does not constitute acceptance of the purchase offer.
  • The purchase contract is concluded when the Seller accepts the Buyer’s order by a separate order confirmation email or ships the goods to the Buyer.
  • Errors and printing errors in product descriptions and price information are reserved.

5. Shipping Your Order

  • We offer Economy Shipping, Priority Shipping, and free shipping for orders over 200€.
  • We ship worldwide.
  • The Buyer is responsible for any import duties or taxes that may apply.
  • The risk of accidental loss and accidental deterioration of the goods passes to the Buyer or a person authorized to receive them upon handover.
  • Delivery times are estimates.

6. Returns & Refunds

  • Consumers have the right to withdraw from this contract within fourteen days without giving reasons.
  • The withdrawal period is fourteen days from the day on which the Buyer or a third party named by them, who is not the carrier, has taken possession of the goods.  
  • The Buyer bears the direct costs of returning the goods.
  • Exceptions to the right of withdrawal must be explicitly stated.

7. Payment Options

Pay with ease using:

  • Credit Card
  • PayPal
  • Apple Pay
  • Bank Transfer

 

8. Our Creations are Unique

  • All designs, patterns, logos, and the Hound District name and logo are copyrighted works of the Seller.
  • Any unauthorized use is prohibited.

9. Warranty and Liability

  • Statutory warranty rights apply.
  • The Seller’s liability for damages is limited to the contractually typical, foreseeable damage, unless intent or gross negligence is present.
  • Liability for product defects and consequential damages is governed by statutory provisions.

10. Your Privacy Matters

  • The Seller processes the Buyer’s personal data in accordance with the provisions of the GDPR and Austrian data protection laws.
  • The Seller’s Privacy policy is available on the website.

11. Governing Law and Jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from this contract is Vienna.

12. Severability Clause

Should individual provisions of these T&Cs be or become invalid, this shall not affect the validity of the remaining provisions.

13. Changes to the T&Cs

  • The Seller reserves the right to change these T&Cs at any time.
  • The changes will be communicated to the Buyer in an appropriate manner.

14. Contact

If you have any questions, please contact us at [email protected].